Privacy Policy
Last updated: October 12, 2026
At A1 Polyglot, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, and the choices you have when using our website, applications, courses, memberships, A1 Polyglot Club, and other services.
1. Data Controller
A1 Polyglot operates from Mexico and processes personal data in accordance with applicable Mexican data protection laws, including the Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP) and related regulations.
For questions regarding this Privacy Policy or the use of your personal information, you may contact us at:
Email: hello@a1polyglot.com
Website: a1polyglot.com
2. Information We Collect
Depending on how you interact with A1 Polyglot, we may collect the following information:
Personal information, such as your name, email address, and WhatsApp or telephone number when you register, contact us, subscribe to a service, join A1 Polyglot Club, or complete a form.
Account information, including information associated with your A1 Polyglot account and the services, applications, courses, or memberships you have access to.
Membership information, such as your subscription status, membership plan, registration date, payment status, and participation in services associated with A1 Polyglot Club.
Communications, including messages or requests you send to us through email, WhatsApp, contact forms, or other communication channels.
Website and application usage data, which may include information about how you interact with our website and digital services.
Technical information, such as browser type, device information, IP address, and similar information that may be collected automatically when you use our services.
Payment information. Payments may be processed by third-party payment providers such as Stripe. A1 Polyglot does not directly store your complete credit or debit card information.
Cookies and analytics information, as described in our Cookie Policy.
3. How We Use Your Information
We may use your personal information to:
Provide access to A1 Polyglot services, applications, courses, memberships, and personalized features.
Create and manage your account.
Register and manage your A1 Polyglot Club membership.
Process and manage subscriptions, payments, cancellations, and refund requests.
Communicate important information about your membership, including access information, schedules, live sessions, service updates, and changes that may affect your participation.
Respond to questions, requests, or support inquiries.
Send newsletters, educational content, promotions, and other marketing communications when permitted. You may unsubscribe from marketing emails at any time.
Analyze website traffic, advertising performance, and the use of our services.
Improve our website, applications, educational resources, courses, memberships, and user experience.
Prevent misuse, fraud, unauthorized access, or activities that may affect the security of our services.
Comply with applicable legal obligations.
4. A1 Polyglot Club and Live Activities
When you join A1 Polyglot Club, we may use your contact information to provide information necessary for your participation, including session schedules, access links, membership updates, learning resources, and service announcements.
Live sessions and group activities may be provided using third-party communication or videoconferencing platforms.
If a live session will be recorded, participants will be informed when appropriate before or at the beginning of the recording.
Recordings containing identifiable participants will not be publicly distributed or used for promotional purposes without appropriate authorization when required.
Participation in group activities may result in your name, profile information, voice, or image being visible to other participants depending on the platform and features you choose to use.
5. WhatsApp and Other Communications
If you provide your WhatsApp or telephone number, we may use it to communicate with you regarding your registration, membership, classes, account, customer support, or other services you have requested.
Providing your WhatsApp number for registration or membership purposes does not automatically require you to receive unrelated promotional messages.
When marketing communications require consent, we will use your information for those purposes in accordance with applicable requirements.
You may ask us to stop sending non-essential communications through WhatsApp at any time.
Certain communications related to an active membership, payment, account, security, or service may still be necessary to provide the service you requested.
6. Payments
Payments for A1 Polyglot products, subscriptions, and memberships may be processed through Stripe or other authorized payment providers.
Payment providers may collect information necessary to process your transaction, including payment method and billing information.
A1 Polyglot does not directly store complete credit or debit card numbers.
Payment providers process information according to their own privacy policies and terms.
7. Third-Party Services
We use third-party services to operate, analyze, communicate, advertise, and improve A1 Polyglot.
These may include:
Google Analytics, for website traffic and performance analysis.
Meta Pixel, provided by Meta Platforms, Inc., to measure advertising performance, track conversion events, and help us understand the effectiveness of our advertising.
Stripe, for secure payment processing and subscription management.
Videoconferencing and communication platforms, when necessary to provide live sessions, classes, meetings, or community activities.
Other technology providers may also be used when necessary to operate our website, applications, memberships, email communications, or educational services.
These providers process information according to their respective terms and privacy policies.
For more information about cookies, analytics, advertising technologies, and tracking preferences, please review our Cookie Policy.
8. Cookies and Tracking Technologies
A1 Polyglot may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use our services, measure advertising performance, and improve the user experience.
Some cookies may be provided by third-party services such as Google Analytics or Meta.
Where required, you may manage your preferences through the cookie consent options available on our website.
For additional information, please review our Cookie Policy.
9. External Links
Our website, applications, courses, or educational materials may contain links to third-party websites and services.
Once you leave A1 Polyglot or interact directly with a third-party service, that provider’s privacy practices and terms may apply.
A1 Polyglot is not responsible for how independent third-party websites or services collect, store, or use your information.
10. Data Sharing
A1 Polyglot does not sell your personal information.
We may share information with service providers when necessary to operate our services, process payments, manage communications, provide technological infrastructure, analyze performance, or fulfill services requested by users.
We may also disclose information when required by law, legal process, or a valid request from an appropriate authority.
Service providers receive only the information reasonably necessary to perform their respective functions.
11. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain user accounts and membership records, comply with legal or financial obligations, resolve disputes, and protect legitimate business interests.
When personal information is no longer reasonably necessary for these purposes, it may be deleted or anonymized, subject to applicable legal requirements.
12. Your Rights
In accordance with applicable data protection laws, you may have the right to request access to your personal information, correct inaccurate information, request deletion or cancellation of your information, object to certain uses, withdraw consent when applicable, or limit the use or disclosure of your information.
To exercise these rights or ask questions about your personal information, contact us at:
Please provide enough information for us to identify your request and the account or information involved.
We may need to verify your identity before processing certain requests.
13. Data Security
We implement reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or loss.
However, no website, online service, or electronic transmission can guarantee absolute security.
14. Children’s Privacy
A1 Polyglot services are not specifically directed to children unless a particular program expressly states otherwise.
When participation by minors is permitted, additional authorization or information may be required from a parent or legal guardian when applicable.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technologies, business practices, or legal requirements.
When this Privacy Policy is updated, the “Last updated” date at the top of this page will be revised.
When appropriate, we may also notify users of significant changes through our website, email, or other communication channels.
16. Contact
If you have questions about this Privacy Policy or how A1 Polyglot handles your personal information, please contact us at:
A1 Polyglot
Email: hello@a1polyglot.com
